We're so confident that you’re going to love your Willow Mattress, that we’ll give you a 100 night trial.  If you truly don’t like it by the end of the trial period, we'll pick it up from you, and give you all your money back.

However, we do ask that you sleep on the mattress for at least 30 days to give you time to get used to it. We also ask you to inform us of any issues you are experiencing as soon as possible (you will usually know within a week or so if it feels too firm or soft) so that we can work with you to try and adjust the comfort level (at no cost to you) to one that works for you. Please don't wait 2-3 months before contacting us. And finally that it is returned in good condition.

We won’t charge penalty fees or pickup fees and we won’t resell a used mattress.

Please double-check your measurements before you buy a Willow Mattress to confirm that it fits your bed.

Please note: The 100 day trial does not apply to non-standard/custom size orders. Additionally, it only applies to one/the first mattress and not subsequent mattresses/orders placed. Hence if you are looking to buy multiple mattresses then we would suggest you order just one to start with. Please contact us to discuss if you wish.