We're so confident that you’re going to love your Willow Mattress, that we’ll give you a 100 night trial. If you truly don’t like it by the end of the trial period, we'll pick it up from you, and give you all your money back.

However, we do ask that you sleep on the mattress for at least 30 days to give you time to get used to it. It takes time for your body to adjust to a new sleep surface and for some people this can be as quick as a few days and for others a few weeks.

We also ask you to inform us of any issues you are experiencing as soon as possible (you will usually know within a week or so if it feels too firm or soft) so that we can work with you to try and adjust the comfort level (at no cost to you) to one that works for you.

Please don't wait 2-3 months before contacting us.

We won’t charge penalty fees or pickup fees and we whilst we would never re-sell a used mattress we do ask that that it is returned in good condition. As a small business we can’t accept returns just because you have damaged your mattress.

Please double-check your measurements before you buy a Willow Mattress to confirm that it fits your bed.

Please note: The 100 night trial does not apply to non-standard/custom size orders. And only to those customers who have come in to our pop-up/showroom to try the mattress before they buy. Additionally, it only applies to one/the first mattress and not subsequent mattresses/orders placed. Hence if you are looking to buy multiple mattresses then we would suggest you order just one to start with.

Your 100 night trial starts on the date of delivery. Please do not hesitate to contact us to discuss our 100 night trial.