The Willow Warranty
Our latex mattresses are built to last.
We are certain that you will enjoy your Willow mattress for the entirety of its life (recommended replacement after 15 years) however to provide extra comfort and so that you can sleep easy we offer a full manufacturer’s warranty for the entire 15 years.*
*(limited to the mattress and excluding the cover).
This means that where a manufacturer’s defect is discovered within the warranty period we will replace your mattress free of charge.
Provided that you are within Singapore we will even cover the cost of collecting the mattress and delivering a new one to you.
The warranty period begins on the date of your purchase as shown on your sales receipt which must be retained for proof of purchase and to claim against your warranty rights.
This is your guarantee; it is non transferrable and extends only to the original purchaser.Should you discover a defect please contact Willow by email or otherwise in writing enclosing a copy of your receipt.
After an inspection and determination that the damage is as a result of a manufacturing defect and not caused by normal wear and tear, improper care, use or transportation, vandalism or otherwise falling within the responsibility of the purchaser