How do I schedule delivery?
We offer free delivery and set-up by our professional team within 48 hours from ordering and at a time to suit you.
When placing your order you will be asked to specify your preferred delivery within a 3 hour time-slot Monday to Saturday between 9am-6pm. (Note: Saturday delivery is subject is fine to HDB but is subject to condo rules if you live in a private condo). Our team will then confirm delivery with you by email.
If you require a special time slot or extra fast delivery then please let us know in the ‘other’ timeslot section or contact us by phone, whatsapp or email specifying your order number. We will do our best to accommodate you.
When placing your order please also specify if require mattress disposal. Our team can remove and dispose of your mattress at no additional charge.
Access to my home is difficult – will you be able to deliver?
Yes. Our mattress arrives in 3 boxes, so will easily fit up small staircases and lifts. It’s reasonably light too, so it doesn’t need a lot of people to move it.
How much does delivery cost?
Delivery is free.
Can you dispose of my old mattress?
Yes, mattress disposal is free. Please let us know at the time of ordering.
What sort of base/foundation should my mattress be on?
While it’s OK to use a divan base with your Willow Mattress, we recommend using a slatted bed base to allow your latex to breathe fully. However, the slats should be 5 cm apart (2 inches) - but no more than 8 cm (or 3 inches) apart to provide sufficient support.
Does the firmness feel the same to everyone?
No. This is dependent on many factors, including sleep position, your overall size, body shape and weight. For a heavier person, the mattress will feel softer as they sink deeper into the mattress. A lighter person will sink less into the mattress so it’ll feel firmer.
Will I feel my partner move, from my side of the bed?
To some extent, but not nearly as much as you’d feel it with a spring mattress! The structure of the latex minimises any movement from the other side of the bed.
What sizes does the Willow Mattresses come in and what are the dimensions?
Our mattresses come in a range of sizes. Click here to view our mattress sizes and instructions for choosing the correct size. Natural Latex, unlike traditional mattresses, is a flexible and adaptable material, which is what gives it it's great properties like breathability. But it means that the dimensions may vary +/- 2cm on the overall mattress, and/or the individual layers.
If you have a box frame, it is perfectly normal to have to compress the mattress a it a little bit (‘tuck it in’) to fit it neatly into the frame; it will not damage or change the sleeping properties of your mattress in any way.
Where can I try the mattress?
We have a show-bed in our pop-up store, kindly hosted by our friends at FairPrice Antique at 01-10 Tan Boon Liat Building, 315 Outram Road. The display bed is half “firm” and the other half is set to “medium-firm”.
How does the 100-night sleep trial work?
We're so confident that you’re going to love your Willow Mattress, that we’ll give you a 100 night free trial. If you truly don’t like it by the end of the trial period, we'll pick it up from you, and give you all your money back, minus the cost of the original delivery.
However, we do ask that you sleep on the mattress for a minimum of 30 days and that it is returned in good condition.
We won’t charge penalty fees or pickup fees and we won’t resell a used mattress.
Please double-check your measurements before you buy a Willow Mattress to confirm that it fits your bed. See Mattress Size Guide here.
If I buy multiple mattresses, do I get a discount?
Yes, if you buy more than one mattress you can get an additional $100 off your order. Please call us at the time of ordering to get your special coupon code.
How is the Willow Mattress made?
It’s made from 100% natural Latex, which is tapped straight from the rubber tree. The rubber gets transported to a factory close by, where the mattress is manufactured using the Dunlop Process (i.e. the latex is whipped into a froth then baked in large steam moulds). This manufacturing method is as eco-friendly as we could find.
Why is the Willow Mattress so much cheaper than other 100% Latex mattresses?
We keep our costs low, and pass those savings on to you. We keep costs low by:
Avoiding unnecessary bells and whistles. For instance, we’ve tested extensively across different body shapes, sizes and personal preferences and found that 18cm is the perfect depth for the core. No more, no less. Minimising shipping and transport costs by producing and selling Willow Mattresses close to their source (Thailand) Selling online, via phone or via our small pop-up shop at Fairprice Antique. We don’t have commissioned sales people.
Is the Willow Mattress eco-friendly?
Yes, the Willow Mattress has many eco-friendly properties. Read here for more details.
What does the 15 Year Limited Warranty cover?
For further details on our 15 Year Limited Warranty please visit our warranty page.
Can I remove and wash the mattress cover?
Yes. All the covers are washable. Click here to read more about caring for your mattress, including washing instructions.
Can I get pillows and other bedding items from Willow?
For now we only selling the mattress but watch this space…